10 Confessions Of A Progressive Insurance Rep
18 August 2007A former Progressive car insurance customer service rep has stepped forward into the light to give us the low-down on how his ex-employer works:
I worked at a call center for Progressive Insurance up until about a month ago. I hated my job so much, but I really can't gripe about the company. It is a great company to work for and they are very good to their customers. So I'd like to share with you some inside knowledge about the company; like how to grossly extend your payment, get fees waived, and the logical behind rating factors.
1. Progressive uses a point system to determine your rate…
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